:root{--bg:#f4f6f8;--card:#fff;--ink:#17212b;--mut:#5d6b78;--line:#e2e7ec;--acc:#0f766e;--acc2:#e6f4f2;--ok:#15803d;--okb:#e8f6ec;--warn:#b45309;--warnb:#fdf3e3;--bad:#b91c1c;--badb:#fdecec;--r:14px}
@media (prefers-color-scheme:dark){:root{--bg:#0f1418;--card:#182027;--ink:#e6edf3;--mut:#9aa8b5;--line:#2a343d;--acc:#2dd4bf;--acc2:#12312e;--ok:#4ade80;--okb:#12301d;--warn:#fbbf24;--warnb:#33270f;--bad:#f87171;--badb:#3a1717}}
*{box-sizing:border-box}body{margin:0;font:15px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink)}
button{font:inherit;cursor:pointer;border-radius:10px;border:1px solid var(--line);background:var(--card);color:var(--ink);padding:.5em .9em}
button.pri{background:var(--acc);color:#fff;border-color:var(--acc)}@media (prefers-color-scheme:dark){button.pri{color:#06201d}}
button:focus-visible,input:focus-visible,select:focus-visible{outline:3px solid var(--acc);outline-offset:2px}
.top{display:flex;align-items:center;gap:16px;padding:12px 20px;background:var(--card);border-bottom:1px solid var(--line);flex-wrap:wrap;position:sticky;top:0;z-index:5}
.brand{display:flex;gap:10px;align-items:center;margin-right:auto}.brand small{display:block;color:var(--mut);font-size:12px}
.logo{background:var(--acc);color:#fff;font-weight:800;border-radius:9px;padding:6px 8px;font-size:13px;letter-spacing:.5px}
.tabs{display:flex;gap:6px;background:var(--bg);padding:4px;border-radius:12px}.tabs button{border:0;background:transparent}.tabs button.on{background:var(--card);box-shadow:0 1px 3px #0002;font-weight:600}
.reset{font-size:13px;color:var(--mut)}
main{max-width:1180px;margin:0 auto;padding:24px 16px}
.view{display:none}.view.on{display:flex}#v-tecnico{gap:40px;justify-content:center;align-items:flex-start;flex-wrap:wrap}#v-admin{flex-direction:column;gap:16px}
.side-note{max-width:340px;padding-top:30px}.side-note h2{margin:0 0 10px}.side-note li{margin-bottom:8px}.muted{color:var(--mut)}
.phone{width:375px;max-width:100%;height:760px;border-radius:44px;background:#111;padding:14px;box-shadow:0 20px 50px #0003;position:relative}
.notch{position:absolute;top:14px;left:50%;transform:translateX(-50%);width:120px;height:24px;background:#111;border-radius:0 0 14px 14px;z-index:3}
.screen{background:var(--bg);height:100%;border-radius:32px;overflow:auto;position:relative}
.ph-head{background:var(--acc);color:#fff;padding:38px 18px 16px}@media (prefers-color-scheme:dark){.ph-head{color:#06201d}}
.ph-head h3{margin:0;font-size:20px}.ph-head p{margin:2px 0 0;opacity:.85;font-size:13px}
.ph-body{padding:14px}.ph-nav{display:flex;gap:6px;margin-bottom:12px}.ph-nav button{flex:1;font-size:13px;padding:.45em}.ph-nav button.on{background:var(--acc2);border-color:var(--acc);font-weight:600}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:14px}
.list{display:flex;flex-direction:column;gap:8px}.row{display:flex;align-items:center;gap:10px;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px 12px}
.row .ic{font-size:20px}.row .t{flex:1;min-width:0}.row .t b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row .t small{color:var(--mut)}.row .a{font-weight:700;white-space:nowrap}
.fab{width:100%;padding:.85em;font-weight:700;font-size:16px;margin:12px 0}
.pill{display:inline-block;font-size:11.5px;padding:2px 8px;border-radius:99px;font-weight:600}.p-ok{background:var(--okb);color:var(--ok)}.p-warn{background:var(--warnb);color:var(--warn)}.p-bad{background:var(--badb);color:var(--bad)}.p-mut{background:var(--bg);color:var(--mut)}
.tickets{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.rcpt{font:11px/1.35 ui-monospace,Menlo,Consolas,monospace;background:#fffdf6;color:#222;border:1px dashed #c9c2a8;border-radius:6px;padding:10px;text-align:left;box-shadow:0 2px 6px #0001;transform:rotate(-.6deg)}
.rcpt:nth-child(even){transform:rotate(.7deg)}.rcpt .c{text-align:center;font-weight:700}.rcpt hr{border:0;border-top:1px dashed #aaa;margin:5px 0}.rcpt .tt{font-weight:700;font-size:12px}
.scan{display:flex;flex-direction:column;align-items:center;gap:14px;padding:30px 10px;text-align:center}.scan .rcpt{width:200px;position:relative;overflow:hidden}
.scan .rcpt::after{content:"";position:absolute;left:0;right:0;height:3px;background:var(--acc);box-shadow:0 0 12px var(--acc);animation:sc 1.1s ease-in-out infinite alternate}@keyframes sc{from{top:0}to{top:100%}}
@media (prefers-reduced-motion:reduce){.scan .rcpt::after{animation:none;top:50%}}
.f{display:flex;flex-direction:column;gap:3px;margin-bottom:10px}.f label{font-size:12.5px;color:var(--mut);display:flex;justify-content:space-between}
.f input,.f select{font:inherit;padding:.5em .6em;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--ink);width:100%}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.ai{font-size:11px;color:var(--acc);font-weight:600}.ai.low{color:var(--warn)}
.cal{display:grid;grid-template-columns:repeat(7,1fr);gap:4px;text-align:center;font-size:12px}.cal .h{color:var(--mut);font-weight:600}
.cal button{padding:.45em 0;border-radius:8px;font-size:13px}.cal button.on{background:var(--acc);color:#fff;border-color:var(--acc)}.cal button.we{color:var(--mut)}
.toast{position:absolute;left:14px;right:14px;bottom:18px;background:var(--ink);color:var(--bg);padding:10px 14px;border-radius:12px;font-size:14px;animation:fd .25s}@keyframes fd{from{opacity:0;transform:translateY(8px)}}
.steps{display:flex;gap:8px;flex-wrap:wrap}.steps button{display:flex;gap:8px;align-items:center}.steps button.on{background:var(--acc2);border-color:var(--acc);font-weight:600}.steps .n{background:var(--acc);color:#fff;border-radius:99px;width:22px;height:22px;display:inline-grid;place-items:center;font-size:12px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:14px}.kpi b{font-size:28px;display:block}.kpi small{color:var(--mut)}
table{width:100%;border-collapse:collapse;background:var(--card);border-radius:var(--r);overflow:hidden;font-size:14px}th,td{padding:9px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}th{font-size:12px;color:var(--mut);font-weight:600;background:var(--bg)}td.n,th.n{text-align:right;white-space:nowrap}
.tw{overflow:auto;border:1px solid var(--line);border-radius:var(--r)}
.exc{display:grid;grid-template-columns:170px 1fr auto;gap:16px;align-items:start}.exc .rcpt{transform:none;font-size:10px}
.exc .why{font-size:14px}.exc .acts{display:flex;flex-direction:column;gap:6px}.exc .nt{width:170px;height:90px;display:grid;place-items:center;border:2px dashed var(--line);border-radius:8px;color:var(--mut);font-size:12.5px;text-align:center;padding:6px}
@media (max-width:760px){.exc{grid-template-columns:1fr}.exc .acts{flex-direction:row;flex-wrap:wrap}}
h2.s{margin:6px 0 2px}p.s{margin:0 0 6px;color:var(--mut)}
.done{opacity:.55}
.rules{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:12px}.rules .card label{font-weight:600;display:block;margin-bottom:6px}.rules input[type=number]{width:110px;font:inherit;padding:.4em .5em;border:1px solid var(--line);border-radius:8px;background:var(--card);color:var(--ink)}
.foot{text-align:center;color:var(--mut);font-size:12.5px;padding:20px}
.drop{border:2px dashed var(--line);border-radius:var(--r);padding:12px;display:flex;align-items:center;gap:12px;flex-wrap:wrap;background:var(--card)}